16th February 2017
London, UK
![](https://blogs.fcdo.gov.uk/wp-content/uploads/User-research-image-for-blog-1-637x267.jpg)
(User research in project phases – courtesy of Leisa Reichelt) One of the first tasks I was given upon joining the Digital Transformation Unit within the Foreign Office was devising a strategy for user research. User research is at the heart of digitising government services. Everything we do should be designed with the user in […]
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25th July 2016
London, UK
![](https://blogs.fcdo.gov.uk/wp-content/uploads/cp-2.png)
DTU one month in. On my first day as Product Manager in the Digital Transformation Unit (DTU) at the Foreign and Commonwealth Office (FCO) it rained, hard. Having carefully selected a suit to wear, eager to give a good, professional first impression, I arrived looking like the proverbial drowned rat. Soaked through, I may have […]
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