16th February 2017 London, UK
(User research in project phases – courtesy of Leisa Reichelt) One of the first tasks I was given upon joining the Digital Transformation Unit within the Foreign Office was devising a strategy for user research. User research is at the heart of digitising government services. Everything we do should be designed with the user in […]
25th July 2016 London, UK
DTU one month in. On my first day as Product Manager in the Digital Transformation Unit (DTU) at the Foreign and Commonwealth Office (FCO) it rained, hard. Having carefully selected a suit to wear, eager to give a good, professional first impression, I arrived looking like the proverbial drowned rat. Soaked through, I may have […]
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