2nd October 2014 London, UK
Last week, the FCO held its first ever Digital Week: a concentrated effort to show our staff how digital tools and technologies can transform our policy-making, service delivery and communications. We organised a busy programme of talks, masterclasses, digital clinics and competitions, delivered both in our London HQ and around our global network. So what […]
15th September 2014 London, UK
This is the last in a series of three blog posts discussing the discovery phase for our consular appointments transformation. See the posts on who, what, how and identifying user needs. As part of our discovery phase for the consular appointments service, having done a fair amount of navel gazing we also wanted to look at […]
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1st September 2014 London, UK
Hello there, I’m Phil Buckley, a Digital Transformation Manager at the Foreign Office, and I wanted to tell you about the unusual and fun challenges faced when testing the new application form for the Chevening Scholarship programme. How did we test? Before we started the design of the new system, we were lucky enough to […]
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27th August 2014 London, UK
Armed with the background data on who books appointments and how, in this post I’ll look at what we’ve learned about user needs and the improvements we would like to make in the new service. Over the past 2 to 3 years our consular teams around the world have gradually adopted a third party website […]
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18th August 2014 London, UK
Hi, I’m Mark, a Digital Transformation Manager at the Foreign Office. I’m working on a new service for booking consular appointments, and would like to share the findings of the discovery phase. As my colleague Phil has described previously, the FCO offers a range of services to the public, many of which are delivered at […]
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11th August 2014 London, UK
Hello there, I’m Phil Buckley, a Digital Transformation Manager at the Foreign Office. On 1 August we released a new application form for the Chevening scholarship programme and I wanted to tell you a little more about it. Why we had to change the system I mentioned in my post introducing Service Transformation at the […]
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8th July 2014 London, UK
The Digital Transformation Unit (DTU) was set up to use Digital technology to transform the Foreign Office in three ways: firstly in communications, secondly in policy, and thirdly the area in which I work, in the services which the Foreign Office offers the public. It’s quite possible to go through your whole life without using […]
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25th September 2012 London, UK
The Foreign Office is working up a Digital Strategy looking at how we can use digital to work more effectively and deliver more effectively for UK citizens.
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