Tag: consular services

17th May 2016 Colombo, Sri Lanka

Laura Davies » Deputy High Commissioner to Sri Lanka and the Maldives

by Laura Davies

Former Deputy High Commissioner to Sri Lanka and the Maldives

Minding mental health

“It’s Mental Health Awareness week this week, and we’ve taken the opportunity to reflect on a recent mental health consular case the team has been supporting. A few weeks ago, a British National came for a holiday of a lifetime to the Maldives.  This person had a pre-existing mental health condition, but did not inform […]

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26th April 2016 London, UK

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by Phil Buckley

Digital Transformation Manager

Emergency travel documents online: getting people home the complicated way

This is actually a bit harder than I realised

Last year I wrote a number of ‘Photo casebooks’ talking about what an emergency travel document is, and our plans to digitise the application process for an emergency travel document. The project is still invitation only, but has now been rolled out worldwide; and at least until our legalisation online project goes live, it is […]

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12th November 2015 London, UK

Legalisation: the alpha phase

In my last post I discussed the FCO’s legalisation service and our plans to build a new digital service. So what have we done so far? After getting our spending controls approval, we used the Digital Services Framework to find development resources and appointed Informed Solutions to work with us. For development we’ve been following […]

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5th November 2015 London, UK

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by Phil Buckley

Digital Transformation Manager

Emergency travel documents: the new digital application system

You can now apply online for an emergency travel document

One of the biggest and most important transactions run by the Foreign Office is emergency travel documents. An emergency travel document will get you home if you are abroad and your passport is unavailable for one reason or another. Earlier in the casebook we saw why people would need an emergency travel document, what the current […]

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4th November 2015 London, UK

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by Phil Buckley

Digital Transformation Manager

Emergency travel documents: Tom has more problems with his passport

Tom drinks to business success: 'here's to driving synergies through vertical integration'

One of the biggest and most important transactions run by the Foreign Office is emergency travel documents. An emergency travel document will get you home if you are abroad and your passport is unavailable for one reason or another. Earlier we saw why people would need an emergency travel document, and what the current emergency […]

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3rd November 2015 London, UK

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by Phil Buckley

Digital Transformation Manager

What happens now when you need an emergency travel document?

One of the biggest and most important transactions run by the Foreign Office is emergency travel documents. An emergency travel document will get you home if you are abroad and your passport is unavailable for one reason or another. Yesterday we saw British businessman Tom somehow losing his passport at the airport between passport control […]

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2nd November 2015 London, UK

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by Phil Buckley

Digital Transformation Manager

Digitising the emergency travel documents application process

British middle manager Tom heads to the sports bar

One of the biggest and most important transactions which the FCO runs is emergency travel documents. An emergency travel document can help you get back home if you don’t have your passport for one reason or another. It has all sorts of users including: People who have lost their passport when travelling Expatriates who have […]

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