21st September 2020 Belgrade, Serbia
I was recently asked to open a conference on communications. Because of the public health situation the conference was held virtually, that is to say, online. It’s a dangerous thing to be an amateur opening a conference of professionals. To do so using their own medium was, to use typically British irony, ‘courageous’. I realised […]
30th March 2017 London, UK
Last year, Israel’s Ministry of Foreign Affairs brought together an interesting bunch of people from around the world, and me, to discuss digital diplomacy. I found myself speaking second on a panel. The first speaker announced the publication of the Digital Diplomacy Review 2016, ranking foreign ministries around the world. The United Kingdom was top. […]
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18th December 2015 London, UK
At the start of 2015 the Digital Transformation Unit set itself an ambitious to do list. After the euphoria of celebrating our first anniversary, the year has been defined by hard graft as we’ve worked with colleagues across the FCO to begin work on how to deliver digital services to British people across the world […]
2nd December 2015 London, UK
In October I blogged about our first exploration of Snapchat as a tool to communicate and engage with people on the work of the Foreign Office. I signed off with a challenge to myself to understand how best to measure and evaluate our success on an app with very limited analytical capability and no website for […]
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