1st September 2016 Science and Innovation Network
As a founder, you don’t necessarily get to choose where your business is “born”. Where you find yourself when it comes to seeking investment, scaling and growing a team, is often a matter of chance rather than a matter of choice. Unlike many in my position however, I did have the opportunity to choose. As […]
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16th February 2015 London, UK
Lessons in configuring a service, running pilots and handling diversity in skills As we’ve developed our new consular appointment booking service we’ve encountered several challenges along the way, not least getting into the embassy in Madrid, and learnt many lessons which we can apply to future transformation work on legalisation and emergency travel documents. Parents […]
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4th February 2015 London, UK
What we learnt about our appointments service during a visit to Madrid As the consular appointments alpha phase drew to a close, a visit to the Embassy in Madrid was a good opportunity for some face-to-face user testing, as well as a timely reminder of local conditions. First of all, the Google map pin for […]
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30th January 2015 London, UK
How the appointments service was developed, the teams involved, and the first training iteration While developing our consular appointments service through alpha to beta, we’ve worked closely with our partner BookingBug to customise their Software-as-a-Service offering to our needs – both user needs and organisational needs. As the development was not in-house good communication was […]
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26th January 2015 London, UK
The pilot programme for our consular appointments booking service has been running as a public beta for a few weeks now, so it’s time to take stock of progress. Since my last post on the discovery phase for consular appointments, we have focused on building and iterating the product, training staff on how to manage […]
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15th September 2014 London, UK
This is the last in a series of three blog posts discussing the discovery phase for our consular appointments transformation. See the posts on who, what, how and identifying user needs. As part of our discovery phase for the consular appointments service, having done a fair amount of navel gazing we also wanted to look at […]
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27th August 2014 London, UK
Armed with the background data on who books appointments and how, in this post I’ll look at what we’ve learned about user needs and the improvements we would like to make in the new service. Over the past 2 to 3 years our consular teams around the world have gradually adopted a third party website […]
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18th August 2014 London, UK
Hi, I’m Mark, a Digital Transformation Manager at the Foreign Office. I’m working on a new service for booking consular appointments, and would like to share the findings of the discovery phase. As my colleague Phil has described previously, the FCO offers a range of services to the public, many of which are delivered at […]
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