1st September 2016 London, UK
One of the first experiences I had of an Emergency travel document was covered in a series of photo casebooks I wrote last year. I actually had to cut out some of what happened because you wouldn’t have believed me – but now that you are all desensitised to a man losing his passport between […]
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25th August 2016 London, UK
A while ago, I blogged about the vast levels of complexity we faced digitising the application process for Emergency travel documents. Today I’d like to look at a little more detail at one of our responses to that: building a data-driven application and how we control what is displayed. In my earlier blog, I talked […]
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26th April 2016 London, UK
Last year I wrote a number of ‘Photo casebooks’ talking about what an emergency travel document is, and our plans to digitise the application process for an emergency travel document. The project is still invitation only, but has now been rolled out worldwide; and at least until our legalisation online project goes live, it is […]
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5th November 2015 London, UK
One of the biggest and most important transactions run by the Foreign Office is emergency travel documents. An emergency travel document will get you home if you are abroad and your passport is unavailable for one reason or another. Earlier in the casebook we saw why people would need an emergency travel document, what the current […]
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4th November 2015 London, UK
One of the biggest and most important transactions run by the Foreign Office is emergency travel documents. An emergency travel document will get you home if you are abroad and your passport is unavailable for one reason or another. Earlier we saw why people would need an emergency travel document, and what the current emergency […]
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3rd November 2015 London, UK
One of the biggest and most important transactions run by the Foreign Office is emergency travel documents. An emergency travel document will get you home if you are abroad and your passport is unavailable for one reason or another. Yesterday we saw British businessman Tom somehow losing his passport at the airport between passport control […]
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2nd November 2015 London, UK
One of the biggest and most important transactions which the FCO runs is emergency travel documents. An emergency travel document can help you get back home if you don’t have your passport for one reason or another. It has all sorts of users including: People who have lost their passport when travelling Expatriates who have […]
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11th November 2014 London, UK
Some beautiful photos from the latest round of Chevening user testing, and what we learned from the latest cohort of scholars On Saturday 25 October, the latest cohort of Chevening scholars were invited to an orientation event: a day’s activities welcoming them to the UK and helping them settle in. At the end of the […]
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1st September 2014 London, UK
Hello there, I’m Phil Buckley, a Digital Transformation Manager at the Foreign Office, and I wanted to tell you about the unusual and fun challenges faced when testing the new application form for the Chevening Scholarship programme. How did we test? Before we started the design of the new system, we were lucky enough to […]
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11th August 2014 London, UK
Hello there, I’m Phil Buckley, a Digital Transformation Manager at the Foreign Office. On 1 August we released a new application form for the Chevening scholarship programme and I wanted to tell you a little more about it. Why we had to change the system I mentioned in my post introducing Service Transformation at the […]
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